Elements and Performance Criteria
- Identify methods for digital communication
- Identify purpose for communication, intended audience and content of proposed communication (including whether it is commercially sensitive)
- Identify available digital communication applications by accessing relevant sources of information and clarify with relevant personnel as required
- Select most appropriate application for communication in accordance with available resources and relevant organisational policies and procedures
- Implement procedures to send and receive digital communications
- Access application/platform for sending and receiving digital communications in accordance with organisational policies and procedures
- Create outgoing digital communication, checking for accuracy and ensuring that any required attachments are prepared in accordance with organisational and technology provider requirements
- Identify urgent, confidential, personal, suspicious or potentially dangerous email and take appropriate action, clarifying with relevant personnel as required
- Access and determine most appropriate action in response to incoming digital communications, in accordance with organisational policies and procedures
- Manage digital communications effectively
- Set security levels and/or filters for incoming digital communications in accordance with organisational policies and procedures
- Create plan for monitoring and maintaining digital communications across multiple applications/platforms in accordance with organisational policies and procedures
- Store digital communications and/or attachments in accordance with policies and procedures
- Empty inboxes and archive or permanently delete in accordance with organisational policies and procedures
- Create methods for communicating electronically with targeted groups of stakeholders as relevant to organisation